Error Resolution.

1. What This Notice Covers

This notice explains your rights when you discover an error in your paype.cc account — an incorrect transaction, an unauthorized transfer, a missing deposit, or a computational error.

2. What Constitutes an Error

An error includes:

• An unauthorized transaction you did not authorize
• An incorrect amount (wrong amount debited or credited)
• A transaction posted to the wrong account
• A transaction not posted to your account that should have been
• A computational or bookkeeping error
• A request for additional information or clarification about a transaction

3. How to Report an Error

Report errors promptly to Paype customer support:

• Email: hello@paype.cc (subject: "Error Report — [your account reference]")
• In-app: Use the support or dispute feature
• Telegram: @paype
• Mail: Paype Operations LLC, [registered address], Montana, USA

4. Time Limits

• Card transactions: Report unauthorized or incorrect card transactions within 60 days of the transaction posting to your account.
• Bank transfer transactions (SWIFT / SEPA): Report errors within 60 days of the transaction posting.
• Crypto transactions: Report within 30 days of the transaction. Crypto transactions are generally irreversible, but Paype will investigate and assist where possible.
• Other transactions: Report within 60 days of the transaction posting.

Reports made after these time limits may not be investigated.

5. What Happens After You Report

1. We will acknowledge your report within 3 business days.
2. We will investigate and determine whether an error occurred within:
   • 10 business days for most errors
   • 20 business days for new accounts (opened less than 30 days)
   • 45 calendar days for international transactions
3. If we need more time, we may take up to 45 calendar days but will provisionally credit your account for the disputed amount within 10 business days (where applicable by law) while we complete the investigation.
4. We will notify you of the outcome in writing.

6. If We Find an Error

If we confirm an error, we will correct it within 1 business day of the determination. If we provisionally credited your account, the provisional credit becomes permanent.

7. If We Find No Error

If we determine no error occurred, we will explain our findings in writing. If a provisional credit was issued, it will be reversed. You may request copies of documents supporting our determination.

8. Your Other Rights

• You may file a complaint with a regulator (see Section 9 of Terms of Service)
• You have dispute resolution rights under our Dispute Resolution Policy
• This notice does not limit any additional rights you have under applicable law

9. Contact

If you are not satisfied with our error resolution, contact us or file a complaint with: Montana Division of Banking and Financial Institutions, or the Consumer Financial Protection Bureau (CFPB).